Frequently Asked Questions
Can I pay in a currency other than USD?
Our store charges all orders in USD. If you use a payment method or account in another currency, your bank or payment provider may apply conversion rates or additional transaction fees. These fees are determined by your financial institution and are beyond our control.
Where does Velorinn ship to?
Velorinn currently ships to customers within the United States. All products in our store are covered under our shipping policy unless specified otherwise on the product page.
How much is shipping?
Velorinn offers free shipping on all eligible orders within the United States. There are no hidden fees or additional charges unless specifically stated on a product page.
How long will delivery take?
Once processed, your order is shipped via standard carriers. The estimated transit time is 28-42 business days. Delivery times may vary based on location, carrier delays, or unforeseen circumstances.
Is return shipping free?
Yes. All approved returns are covered by free return shipping, so you do not incur any cost for returning your items.
How long does it take to receive a refund?
Refunds are processed within 18 business days after we receive and inspect the returned item. You will receive a confirmation email once your refund has been successfully issued.
Can I return a product I purchased?
Yes. Velorinn accepts returns for both defective and non-defective items within 55 days of delivery, provided the items are new, unused, and in their original condition.
